Privacy policy

We are pleased that you are visiting our website and thank you for your interest! The protection of your
Privacy when using our website is important to us, so please take note of the following
Information about the handling of your data. We process your data exclusively on
Basis of the legal provisions (DSGVO, DSG 2018, TKG 2003):

1) BASIC INFORMATION ON THE HANDLING OF PERSONAL DATA:
You can visit our website without providing any personal information. Every time you access our
website, usage data is transmitted by the respective Internet browser and stored in log files, the
so-called server log files, such as the date and time of the retrieval, the name of the page accessed,
transmitted data volume and the requesting provider. This data cannot be attributed to a
person and serve exclusively to ensure the smooth operation of the system.
operation of our website and the improvement of our offer.
Personal data is collected when you provide it to us voluntarily for the purpose of executing a contract.
communicate voluntarily. Which data is collected can be seen from the respective input forms. We
store and use the data provided by you for the purpose of processing the contract. After complete
processing of the contract or deletion of your customer account, your data will be stored with regard to tax and
retention periods under commercial law, and deleted after expiry of these periods, unless you have
have expressly consented to a further use of your data or to a legally permitted further use of your data.
data use has been reserved on our part, about which we inform you below accordingly.
inform.
When contacting us (e.g. via contact form or e-mail), personal data is collected and processed.
Data collected. Which data is collected in the case of a contact form can be seen from the respective
contact form. This data will only be used for the purpose of answering your request or for
stored and used for the purpose of contacting you and the associated technical administration. Your
Data will be deleted after your request has been processed, if you wish this and the
Deletion does not conflict with any legal obligations to retain data. Normally we process
personal data, insofar as necessary, for the duration of the entire business relationship (from the
initiation, processing and termination of a contract) and, in addition, in accordance with the statutory provisions.
Retention and documentation obligations arising, among others, from the Austrian Commercial Code (Unternehmensgesetzbuch, UGB), the
Federal Fiscal Code (BAO) and until the end of any legal disputes, continuous
Warranty and guarantee periods, etc.

2) DISCLOSURE OF PERSONAL DATA FOR ORDER PROCESSING:
The personal data collected by us will be passed on to the company contracted with us as part of the contract processing.
the transport company commissioned with the delivery, insofar as this is necessary for the delivery of the goods,
forwarded.
Within the framework of the operation and maintenance of our websites, we have engaged the company munter-it [Michael
Unterlechner] commissioned. In the course of their activities, the contracted company or companies could access
personal data to the extent that they need the data for the performance of their respective services.
need. These have undertaken to comply with the applicable data protection regulations.
committed to. Order processing contracts have been concluded in accordance with Art 28 DSGVO.
You can obtain more information about the processors we use via the contact form.
request on our homepage.

3) YOUR RIGHTS AND HOW TO CONTACT US:
You have a right to free information about your stored data and, if applicable, a right to
Correction, blocking or deletion of this data. If you have any further questions about the collection, processing
or use of your personal data, please contact the data protection officer.
Manager via the contact form or by post. The same shall apply to information, blocking, deletion and
Requests for correction of your personal data and for revocation of consent given.
You will find the contact address in our imprint. Furthermore, you have the right to correct the data,
as well as to restriction of processing, to data portability and to a complaint with the
Austrian Data Protection Authority (Wickenburggasse 8-10, 1080 Vienna, e-mail: dsb@dsb.gv.at).
Your details, including personal data from our contact form, will be used to process your enquiry.
transmitted to us via our own mail server, processed and stored by us. These dates
will not be collected or passed on without your declaration of consent. Without this data we can
not process your requests. The data processing is carried out on the basis of the legal provisions of §
96 para 3 TKG and Art 6 para 1 lit a (consent) DSGVO.

4) NO LIABILITY FOR OWN CONTENT:
“Frommen Helene” is concerned about the correctness and up-to-dateness of the information
information provided. Nevertheless, errors and ambiguities cannot be completely
be excluded. “Frommen Helene” therefore assumes no liability for the topicality,
accuracy, completeness or quality of the information provided. Also for damages of a material or
of a non-material nature, which arise from the use or non-use of the information provided or from the
the use of incorrect and incomplete information directly or indirectly,
“Frommen Helene” accepts no liability unless it can be proven that it acted wilfully or with
gross negligence is to be blamed. The same applies to files which are available for download on these pages.
are available for free download.
“Frommen Helene” reserves the right to change parts of the website or the entire website without notice.
to change, add to or delete the content of this website or to temporarily or permanently cease publication without prior notice.
to be discontinued permanently.

5) NO LIABILITY FOR THIRD-PARTY CONTENT:
Pursuant to § 17 of the Euro Commerce Act (ECG), “Frommen Helene” is liable for information to which
external hyperlink), as long as the Executive Board is not responsible for the content of the external hyperlink.
does not have actual knowledge of the unlawfulness of the information and is not aware of the
claims for damages is also not aware of any facts or circumstances from which the possible
unlawful activity or information becomes apparent.
A general duty to verify the contents to which reference is made applies to “Frommen Helene”.
pursuant to §17 ECG.

6) NO SUBSTITUTE FOR PERSONAL COUNSELLING:
The information provided on these internet pages does not constitute individual advice and
cannot replace them.
Our staff will be happy to provide you with individual advice.
Order.

7) COPYRIGHT / USE OF THE INTERNET PAGES:
The content, layout, design of the Internet pages, the graphics used and the other contents of these
Internet pages are protected by copyright. Any reproduction of the pages or their contents requires the
prior written consent of “Frommen Helene”.
8) DATA SECURITY
The management of the “Frommen Helene” uses technical and organisational security measures in order to protect the stored personal data against accidental or unauthorised access.
intentional manipulation, loss or destruction and against access by unauthorised persons.
Our security measures are continuously improved according to technical progress